Terms and Conditions
Please read these booking conditions carefully, they form an important part of the contract for your holiday. All holidays advertised on our website are arranged by Magic Me There Limited, (trading name Magic of Maldives) registered number 8490639 (hereinafter called ‘the Company’, ‘we’, ‘us’ or ‘our’), and registered office at Central House, 124 High Street, Hampton Hill, Middlesex TW12 1NS, England and are sold subject to the following conditions:
Insurance: Please Note: Adequate and valid travel insurance is compulsory for all our travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure.
1. Your Financial Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.
When you buy a flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Magic Me There Ltd’s ATOL Number is T7639.
We also provide you with financial protection for any holidays you buy from us that do not include flights through our membership of the Travel Trust Association (TTA). For further information, visit the TTA website at www.traveltrust.co.uk or read our ‘about us’ page on our website.
2. How to book
To make a booking you can contact us via our websites at www.magicofmaldives.com or www.magicmethere.com or by email at firstname.lastname@example.org or email@example.com. The person making the booking (the ‘lead name’) must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party. Whether you book alone or as a group, we will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
You will need to pay a deposit at the time of booking in the amount notified to you at the time of booking. You may also be required to pay for any non-transferable and non-refundable items such as special air fares and any other applicable supplements due at the time of booking. Some airfares are booked at especially competitive rates to which airlines may attach severe restrictions. You will be asked to pay for these in full at the time of booking and they may be non-refundable in the event of cancellation. Details will be given at the time of booking.
Payment can be made by bank transfer, cheque, debit card or credit card. Please note that cheques require 5 working days to clear. Cheques that will not clear by the balance due date cannot be accepted. We only accept card payments from passengers travelling on the booking. We will then invoice you for the remainder of the cost due before you travel, which you must pay not later than 8 weeks before departure for bookings made directly with us. If you book less than 8 weeks before departure, full payment (less any payment which must be paid locally) must be made on booking by bank transfer, credit or debit card. If you do not pay the balance by the due date your booking will be cancelled and you will forfeit your deposit plus any other relevant charges. If you do not pay the local payment on the due date your booking will be cancelled (and we shall have no further liability to you) and cancellation charges will be levied as appropriate. If we accept your booking, we will issue a Booking Confirmation and Invoice. A contract will exist between us from the date we issue the Booking Confirmation and Invoice or if you book within 7 days of departure the contract will exist when we accept your payment. When you receive the Booking Confirmation and Invoice and your Departure Documents please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. Travel documents will be sent or emailed to you (to the address given to us by the lead name at the time of booking) approximately 2 weeks before your departure, and will not be issued unless payment of the due balance has been received and any cheques have cleared. Bookings made 14 days or less before departure may incur an administration charge and tickets will not be sent out by post but may have to be collected at the airport on the day of departure. It is essential that you ascertain whether or not you can obtain relevant visas and inoculations before making your booking. We cannot accept any liability for tickets lost in the post. Departure Documents may be in paper or email form depending on your chosen holiday. If requested in the Departure Documents or locally provided holiday information, you must reconfirm the reservations, timings and check-in details of your flight with the airline concerned at least 72 hours before departure. This applies to your outward flight and to your return flight. If you miss a flight or suffer any disruption as a result of not following our instructions as to reconfirmation we will have no liability to you.
For those holidays where an additional local payment is required this will be confirmed to you. A local payment is a portion of the holiday cost which must be paid directly to the local representative as instructed. If the price of your holiday includes a local payment this must be paid in the currency specified. Please note that your tour price will not be considered to have been paid in full until the local payment has been made. Tourist taxes, resort fees or similar that are charged locally may be implemented or changed without prior warning. We do not accept responsibility for these costs, which must be paid by you and are not included within your holiday price.
3. Personal Safety
Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip. It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Advanced Passenger Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘E-Borders’. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. You must provide this information to the airline between 6 months and 24 hours before departure.
4. Prices, Surcharging and Air Passenger Duty
All guide prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for fuel that was estimated at the date of this publication. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it. Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are provisional until confirmed in writing on your Booking Confirmation and Invoice. Before you make a booking we will give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested. Changes in transportation costs, including without limitation the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements. You will be charged for the amount over and above that. If any change in our costs would cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of the price of your travel arrangements, we will refund in full amounts exceeding such 2%, after deducting an administration charge of £10.00 per person. Air Passenger Duty “APD”, which is payable by all passengers departing from UK airports, is included in the price of your holiday/flight ticket. The price of your holiday will include APD for an economy seat. If you upgrade to a premium cabin this will be included in the upgrade cost. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking.
Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. You are required to carry proof of insurance with you and produce it if reasonably requested by Company representatives or suppliers. When you make your insurance arrangements, you must ensure that there are no exclusion clauses which limit cover for the type of activities included in your holiday. Clients in breach of this condition will be deemed to have indemnified the Company for any loss incurred by the Company as a result of such breach and such costs will be redeemable from them.
6. If you change or cancel your holiday
If, after our Booking Confirmation has been issued, you (i) make a change to your existing booking, we will charge an amendment fee of £35 per change (ii) or wish to change to another holiday or change departure date, we will try to make the changes subject to availability, provided that notification is received in writing at our offices from the lead name at least 10 weeks before departure and you pay £35 per person to cover our administration costs.
6.1 In addition to the fee we charge, any alteration, whether a change to an existing booking or a change to another holiday or departure date, will also be subject to payment by you of any costs imposed by any of the suppliers providing the component parts of the booking. If the holiday to which you transfer is more expensive than the one you originally booked, a further deposit will also be payable. Any alteration by you within 10 weeks of departure will be treated as a cancellation of the original booking and will be subject to cancellation charges.
6.2 All bookings are non-transferable.
6.3 Some airline carriers and other transport providers treat name and departure detail changes, such as date and time changes, as a cancellation. Accordingly you may have to pay for the cancelled ticket and be required to pay for the full cost of a new ticket. Once airline tickets have been issued, all changes are likely to incur the cost of a new ticket.
6.4 When the price per person is dependent on the number of people in the accommodation and the number of people changes, the price will be recosted based on the new party size. Any increase in price payable is not a cancellation charge. A separate cancellation charge will be levied in respect of bookings cancelled. A new confirmation invoice will be issued as appropriate on which the cancellation charge will be shown.
6.5 You, or any member of your party, may cancel your booking at any time providing that the cancellation is made by the lead name in writing. Notice of cancellation will be effective upon receipt by us of your written communication. As we start to incur costs from the time the contract is confirmed we will retain your deposit and in addition will apply other cancellation charges as shown below. These charges are based on how many days before your booked departure we received your cancellation notice. These charges are a percentage of the total cost of your booking. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge based on the number of passengers you wish to cancel from the booking:
Period before departure when written notice Cancellation charge as a % of
of cancellation is received by us total holiday cost
(excluding any insurance premiums and any
amendment fees already paid to us)
More than 10 weeks Loss of deposit
51 days-70 days (inclusive) 50%
31-50 days (inclusive) 75%
0-30 days (inclusive) 100%
Please note that for certain travel arrangements e.g. many scheduled transport providers, the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at time of booking. We strongly recommend you to take out insurance that includes cover against irrecoverable cancellation costs.
6.6 All communications relating to this contract (in particular any requests to cancel or amend your holiday arrangements) must be from the Lead Name in writing and in English and sent by email to firstname.lastname@example.org or email@example.com (f you do not receive confirmation that your email has been received, please call 0203 371 9541).
6.7. If we change or cancel your holiday
We reserve the right to cancel your booking or change any of the facilities, services or prices described in our website. We will endeavour to advise you of any changes known at the time of booking. We plan the arrangements for your holiday many months in advance using independent suppliers such as airlines, hotels etc over whom we have no direct control. Occasionally we have to cancel your holiday or make changes, most of which are minor. Flight timings and carriers shown on our website are for guidance only and are subject to change. Your Booking Confirmation will show the latest planned timings. Your actual flight timings will be shown on your ticket (including any e-ticket itinerary) which you should check carefully as soon as you receive it. A change of carrier or type of aircraft will not be considered a major change. If a major change becomes necessary, we will advise you of the change as soon as reasonably possible. Whether a change is ‘major’ depends on the nature of the holiday and may include: a significant change of destination; a change in time of your scheduled departure or return flight by more than 24 hours (but not a flight delay); or a change of UK departure airport (excluding changes between London airports). A delay to your flight that we need to make within 24 hours before you are due to depart will not be considered a major change unless the change is for more than 24 hours. When a major change occurs, you will have the choice of either: • accepting the change, or • accepting a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one, or • cancelling your holiday, in which case you shall receive a full refund of accommodation costs, where possible. Flight costs are non-refundable. We may also have to cancel your travel arrangements. However we will not cancel your booking less than 28 days before the scheduled departure date except for reasons of force majeure (as defined below), or failure on your part to pay the deposit and/or final balance, or any other reason beyond our control. If we are forced to cancel your holiday after departure we will, wherever possible, make suitable alternative arrangements. Where we make a major change to or cancel your holiday, except where a major change or cancellation arises from circumstances amounting to force majeure, flight schedule changes, third party resort development, failure on your part to pay the deposit and/or final balance or for any other reason beyond our control, we will pay you, as a minimum, compensation as detailed below. Any compensation payable will be on these scales, based on how many days before your booked holiday departure we tell you of a major change:
Period before departure when we notify you of a major change Compensation payable per person*
Before balance due date Nil
Between balance due date and 29 days (inclusive) before departure £10.00
Between 28 and 15 days (inclusive) before departure £20.00
Between 14 and 8 days (inclusive) before departure £30.00
7 days or less before departure £40.00
This standard compensation payment will not affect your statutory or other legal rights. We will only make one compensation payment for each full-fare-paying adult in the holiday booking. Any children not paying the full adult fare will receive compensation on a pro rata basis of the adult fare. Children using a free child place will not receive any standard compensation payment.
We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed on your Departure Documents. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements.
Changes due to circumstances beyond our control: We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”, or any circumstance beyond our control.
Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, flood, epidemics, health risks or pandemics illness and any other similar events.
6.8 If We Change Your Holiday Accommodation
We do not control the day-to-day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the price between the accommodation booked and that available, and will pay up to £40 per person for any inconvenience.
7. Our Liability, Conditions of Carriage and Limitations
Our obligations, and those of our suppliers providing any service or facility included in your holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your holiday may involve. Sometimes these standards will be lower than those which would be expected in the UK. The suppliers of the services and facilities included in your holiday should comply with local standards where they are provided. Our liability, except in cases involving death, injury or illness, shall be limited to the cost of your travel arrangements. Our liability in all cases will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and any relevant international convention as detailed below. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment, or is due to information, however obtained, from outside sources such as independent third party websites, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled, or related to any consequential loss not directly connected to the contract with us. If any international convention applies to, or governs, any of the services or facilities included in your holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of carriage by sea, the Athens Convention 1974; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your holiday. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage. Under EU law, European Community Regulation (EC) No. 261/2004, you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation of or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your travel arrangement from us. Your right to a refund and/or compensation from us is set out in these Booking Conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel on 020 7240 6061 or at www.caa.co.uk. If you purchase any optional activities that are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased in resort your claim should be directed to the activity provider and not to us. However, should you or any member of your party by misadventure suffer illness, injury or death during the period of your holiday from an activity which does not form part of the arrangements made by us, we shall, where appropriate and subject to our absolute discretion, try to help if we can. We may operate holidays in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. The outline itineraries given for each holiday must be taken as an indication of what should be accomplished, and not as a contractual obligation on our part. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances.
Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.
If you have a complaint while on holiday please immediately raise it with the reception staff at your resort - they are very experienced at immediately solving problems or misunderstandings. In the event that the staff are unable to help please contact us via email (firstname.lastname@example.org or email@example.com)
If a problem remains unresolved during your holiday, you should make a complaint in writing to Magic of Maldives/Magic Me There within 28 days of the completion of the holiday. Please remember to quote your holiday booking number, daytime telephone number and email address. We shall reply to you within 14 days.
If you commit any illegal act when on the holiday or if in our reasonable opinion or the reasonable opinion of the Company representative or another person in authority your behaviour is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause danger, damage, distress or upset, disturbance or annoyance to others or others’ property, or puts any other traveller or our staff or agents in the UK or in resort in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part. If the Captain of your flight or ferry or any of our overseas staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark from the ferry or aircraft, or remove you from your accommodation or excursion. If this means you are not allowed to board the flight outbound from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur.
If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) the cost of diverting the aircraft or ferry to remove you. Criminal proceedings may also be instigated. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us of this at the time of booking. The accommodation we arrange for you must only be used by those people named on your Booking Confirmation or Departure Documents. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally
10. Visa, Health, Passport, Travel Documentation
It is essential that you ascertain whether or not you can obtain relevant visas and inoculations before making your booking, particularly for late bookings. Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate embassy, consulate or the British Foreign Office for the exact requirements for your chosen holiday and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries.
We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before departure and again within 14 days of travel. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner. When assessing whether holidays will operate we use information from our local offices in conjunction with advice from the British Foreign Office and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies.
Our Use of Your Information (1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data. Even if not mandatory, we may exercise our discretion to assist where appropriate. (2) We may collect and process your information and disclose the same to our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, security, fraud and crime prevention/detection, monitoring, research and analysis, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection. (3) Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking. Direct Marketing Material (1) We may from time to time contact you with information on offers of goods and services or forthcoming. Our website will assume you to agree to e-communications when you contact us or make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation. (2) If do not wish to receive such information or would like to change your preference, please email us on firstname.lastname@example.org or email@example.com. Once properly notified by you, we will take steps to stop using your information in this way. Foreign Controls Outside the European Economic Area (EEA), note that controls on data protection in such countries may not be as strong as the legal requirements in this country.
Customer Data: To provide your holiday and ensure that it runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. Please be informed that we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies; we may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. When you make this booking, you consent to this information being passed to the relevant people.
12. Departure Documents. We issue Departure Documents for your booking. All the information contained therein will be deemed to be part of the contract. Your Departure Documents will be sent to you by email or post, approximately 21 days before your holiday. Departure Documents contain up-to-date definitive information about the itinerary and travel arrangements. Should there be a discrepancy between the information in the website, prior documentation and the final Departure Documents we send to you, the information in the Departure Documents supersedes the previous information and will be considered the most up-to-date and accurate.
13. Special Requests. We will pass on special requests eg vegetarian meals on flights, room location, but they cannot be guaranteed. We will tell you whether there is a charge for the request. It is your responsibility to advise us of any special requirements. Any failure to meet special requests will not be a breach of contract on our part. We regret we cannot accept any booking which is conditional upon the fulfilment of a particular request.
14. Participation Requirements. All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in this brochure. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the holiday in which case all monies paid will be forfeit.
15. Law and Jurisdiction. If you booked your holiday in any jurisdiction other than in Scotland or Northern Ireland (including any booking via the internet), this contract, and any other claim or dispute arising from or related to this contract, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Scotland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Northern Ireland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Northern Irish law and the courts of Northern Ireland shall have exclusive jurisdiction over any claim arising out of it.
16. Accommodation Descriptions. In describing accommodation we have tried to be as factual as possible. Grading is for your guidance. The use of the word superior or deluxe to describe rooms must be read in the context of the individual hotel description. It means that these rooms are a little better than standard rooms. They may be air-conditioned, have better amenities, and be slightly larger or better positioned. Pictures of bedrooms may not accurately represent the room allocated. Unless specifically shown as being ‘FREE’ a charge may be made for some of the facilities or services described.
17. Accommodation Only. We are happy to book just your accommodation. Even if you have made your own flight arrangements, please remember that we will book your resort transfers for you.
Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times shown in the brochure, on the website and on your booking confirmation are not guaranteed. Actual flight times are shown on your tickets. Flight times are local times based on the 24-hr system. Please check with the airline regarding luggage allowance limits and the maximum allowable single item baggage weight. If you have a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must advise us and your airline and you may need to be cleared for travel by the airline which will involve obtaining a Fitness to Fly Certificate from your GP.
Remember, due to seating configurations airlines generally define adjacent seats to include those adjoining but across the aisle from each other. • Do not assume that your party will automatically be allocated seats together on the aircraft. Seat allocation is, generally, solely at the discretion of the carrier and subject to seat availability at the time of check-in. We have no control over the allocation of seats, even if pre-booked with the airline direct. • It is common practice for scheduled airlines to use a code-share system, which may involve passengers flying with a partner airline. Where this situation arises, it is not classed as a major change and it is not possible to transfer to another holiday or cancel without incurring normal cancellation charges. • Airline schedules may vary, sometimes at short notice, and an unexpected change of aircraft type may become necessary. We will do our best to inform you of any changes before your departure and all planned plane changes will be indicated on your tickets. • As scheduled airlines often change routes and fuel stops, we cannot always notify you in advance if a fuel stop or technical stop is part of your flight schedule. It may also be necessary on some holidays for you to change aircraft, and sometimes airlines, at one of the stops without notice. • A direct flight is one which has the same flight number for the entire journey, but may involve a fuel stop or technical stop. A technical stop may require you to get off the aircraft or change aircraft. It does not mean it is non-stop. Specific instructions relating to your departure and travel arrangements will be sent with your tickets and/or final documentation. Please bear this in mind if you are booking domestic flight connections, taxis etc independently. If you are booking your own UK domestic flights, please leave sufficient time to take into account the possibility of delays to either your domestic or international flights. • First class services are designated on your itinerary by the letters P or F and Business/Club Class by J, C or D. Any other letter usually indicates Economy Class or Premium Economy travel. • Should any fare be designated provisional against an itinerary line, this means the airline, tour operator or hotel has yet to confirm the exact fare to be charged so subsequently this fare may be subject to change. • Where overseas domestic flights form part of an itinerary every effort will be made to ensure the best connection however, local circumstances may mean departures are earlier or later than anticipated. Overseas internal flight tickets are generally issued locally by our agents. • Delays, for whatever reason, are the responsibility of the airline and subject to their conditions of contract. Where a delay results in lost holiday time, no refunds are given by hotels for unused accommodation or meals since these are held until your arrival and not re-sold. Similarly, airlines do not always offer compensation for flight delays and will not alter your homeward flight to account for any lost holiday resulting from outbound flight delays. • If you miss your outbound scheduled flight, please notify the airline as soon as possible in order to ensure that your homeward flight is not affected. • All prices quoted are per person round trip and subject to change at any time. • As most airlines allocate seats on a first come first served basis, we advise you to check in as early as possible, at least 3 hours before your scheduled departure. There are some instances where check-in may not open this early, however, we must always recommend that you arrive earlier rather than later. • Online check-in is not always available and is dependent on the type of flight booked and the operational requirements of the airline concerned • Meals may not automatically be included. • You must reconfirm all onward and return flight reservations with the relevant airline at least 72 hours prior to departure. This allows the airline to inform you of any unforeseen delays/changes to your itinerary, and provides the airline with contact details for you.
Carriage of Prohibited Items. There are strict rules about bringing prohibited food items, such as animal products, back into the EU even if they are meant for personal use. Useful information can be found at www.hmrc.gov.uk and www.direct.gov.uk/dontbringmeback. A number of items are prohibited in hold luggage, such as explosives and flammable products, so you must not travel with these products. To see the list of items and some useful information about hold luggage and hand luggage prohibited items, go to www.direct.gov.uk or contact your airline.
Luggage Allowance • This will be shown on your air ticket/s or your itinerary. On international flights the allowance is usually 20kgs in economy class or 2 pieces, 30kgs in club class or equivalent and 40kgs in first class. No single case to exceed 32kgs. Please check with the airline concerned before travel. • Airlines normally only allow 1 small piece of cabin baggage and this may be included in your total weight allowance • The total allowance on some local flights using light aircraft may be restricted, e.g. to 5kgs. • Carriage of excess baggage is at the airline’s discretion and often only on payment of an appropriate fee. Please contact your airline for the latest luggage allowance details.
19. Airport Taxes. Please note that Airport taxes, security charges and rules are subject to change without prior notification.
20. Website Accuracy. We take every precaution to ensure that the descriptions of each property and facility are as accurate as possible at the time of publication. However, circumstances can change. For example, all the facilities in a resort might not be fully functional in early or late season or a pool may be closed for maintenance. Public holidays and religious festivals may also affect the availability of resort and hotel facilities. If you have already booked, we will tell you of any significant change in circumstances which would affect your holiday as soon as we can before you leave. We cannot accept liability for information, however obtained, from outside sources such as independent third party websites.
21. Children. Child reductions of the adult price usually apply to children under 12 years of age on the date of their return travel to the UK when sharing a room with two adults. • Where there is a choice of airline to any destination, the reductions and prices shown may vary. Please enquire at time of booking. • In some hotels children must share existing beds, in others foldaway beds will be provided. Reductions may not be applicable on meal supplements. • Infants who reach the age of 2 years while on holiday must be considered as being a child. Infants under 2 years are sometimes charged 10% of the scheduled airfare but are not provided with an aircraft seat or baggage allowance. • Any charges for cots, meals and local taxes are payable locally.
22. Extra Occupancy. Unless otherwise stated three bedded rooms will be twin or double bedded with an extra bed usually of the ‘fold-down or rollaway’ type.
23. FREE Night & Bonus Nights Offers • Unless otherwise specified the entire duration of stay (nights) in resort must be wholly completed within the dates shown to qualify. • For Bonus Nights, you will note that there is a charge for compulsory meals. In some instances, these may be payable locally direct to the hotel. This is your responsibility.
24. Honeymoon and Wedding Anniversaries. Remember to tell us at the time of booking, regardless of featured offers. A copy of your wedding certificate may need to be presented upon check-in at resort to qualify for featured offers, so please be sure to take one with you when you go to avoid disappointment.
25. Meals. If you book half board, this is defined as breakfast and dinner. Meals are as specified in individual hotel descriptions. If included, they are generally based on a set menu, buffet, or meal voucher system unless specified to the contrary. Such meals are usually available in the main restaurant and not speciality restaurants. The number and choice of restaurant may change without notice. It is not usual for hotels to allow you to substitute lunch for dinner when booking half board. Depending on the flight timings to your resort or tour, those who have booked meals may lose one due to the time of arrival at, or check-out from, their hotel. In these cases, we have calculated the basic holiday price to allow for this. If you have any special dietary requirements please tell us about them at the time of booking so that we can check the availability of meals at your chosen destination. To celebrate festive occasions many hotels host gala events, usually a dinner (sometimes lunch) during the Christmas/New Year period. The charge for these is compulsory and included in your holiday price.
All Inclusive. Packages vary, for more detailed information details please see the individual resort descriptions. • Restaurant restrictions may apply, such as the buffet restaurant only. • The choice of restaurant may change without notice.
26. Minimum Age. Unaccompanied passengers under the age of 18yrs need a letter of consent from a parent or legal guardian. The minimum age of unaccompanied travel is 16yrs on the day of departure.
27. Nights in Hotel. The ‘Number of Nights’ stated refers to the number of nights’ accommodation reserved for you in a hotel, during your holiday from the day of check-in to the day of check-out. Some flights from the UK are overnight flights arriving early the next morning and do not count as one of your accommodation nights.
28. Single Rooms. All prices are based on occupancy of a twin or double-bedded room or cabin by two people unless otherwise specified. In some but not all cases, single rooms are standard twin or double-bedded rooms offered for sole occupancy. However, a single room may not necessarily be of the same standard or same location as the twin or double-bedded rooms, but a single room supplement is still payable.
If a single person occupies a double room they will usually be asked to pay a single supplement.
29. Travel Advice. Before you travel, check the FCO website at www.fco.gov.uk/travel for advice and the latest information about your holiday destination.
30. Passports & Visas. All citizens of the United Kingdom and the Republic of Ireland require a ten-year passport (valid for 6 months after completion of any journey). Infants must also have their own passport with photograph. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to do this. It is your responsibility to check the latest requirements with the appropriate authority before travelling. Please visit the relevant embassy or consulate website to obtain up- to-date information. Nationals of other countries should check entry requirements with the relevant Embassy or High Commission. If you are refused check-in or entry to your destination because you do not have the appropriate documentation, we cannot guarantee a refund of unused components and will not refund any additional costs incurred. Should we incur additional costs, these will be recovered from you.
31. Advance Passenger Information (APIS). Passenger information is required in advance by a number of countries and airlines. It is your responsibility to provide this information to us or the airline as instructed. Failure to do so may result in you being denied boarding or refused entry to your destination. You will be liable for any additional costs incurred.
33. Health matters. It is your responsibility to confirm health requirements for yourself. When travelling to more than one country additional vaccinations may be required. • Remember to find out the inoculations needed well in advance of travel because some shots can take up to two weeks, possibly longer, to give full immunisation. Consult your GP. • Each traveller is responsible for ensuring that their own travel documents are in order for the countries to be visited and no liability can be accepted by Magic Me There/Magic of Maldives for delays or additional expenses caused where passports/visas/health documents are not in order. This is especially important for late bookings. It is your responsibility to ensure that you are fit to travel. If you are prone to any illness please ensure that you carry enough medication in your hand luggage, as some medicines may be unavailable locally. Stomach upsets are a fairly common occurrence caused by changes in climate and drinking of ice cold drinks. We recommend you obtain a copy of the leaflet T5 published by the Department of Health which is available from most Post Offices. • Pregnancy note - airline regulations do vary, but many airlines will refuse permission to fly women who will be 28 or more weeks into pregnancy on the date of return travel, unless you have a letter from your doctor when you may fly up to 36 weeks into pregnancy. If in doubt, check with the airline concerned, and in any event, obtain clearance to fly from your doctor. • Deep Vein Thrombosis (DVT) - sometimes referred to as Economy Class syndrome, is a condition which has the potential to affect all travellers regardless of mode of transport and class of travel. Recent surgery, previous occurrence of DVT and a family history of DVT are among the factors that may increase your susceptibility to the condition. If you are concerned about travelling then you are advised to contact your GP before you depart. Here are a few suggestions which may help to make your journey more comfortable: • Drink plenty of water and limit your caffeine and alcohol consumption • Avoid smoking before and during travel • Read any in-flight exercise tips featured in the airlines on board magazine. • Wear loose fitting and comfortable clothing • Try to walk around the cabin at regular intervals. • Avoid crossing your legs • Remember to pack any prescription medicine in your hand baggage and take it in accordance with your doctor’s instructions. Further information on travel-related DVT is available on Department of Health website at www.dh.gov.uk/dvt.
34. Responsible Travelling. Tourism can sometimes damage the environment and culture of holiday destinations. If you would like to make a positive difference - and get the most enjoyment from your holiday - here are some suggestions: Respect local people • Be sensitive to local customs and traditions • Dress inoffensively, especially in holy places • Ask permission before you take photographs of people or their homes. Do not buy products made from endangered species. Take care of the environment • Save water and energy – simple things like taking a shower rather than a bath, re-using towels, and turning off the air-conditioning and lights when you leave your rooms can make an enormous difference • Dispose of litter carefully, and don’t remove coral, shells, wildflowers or other wildlife.
35. Safety Matters. Part of the fun of any holiday is experiencing a different way of life. This will almost certainly expose you to different hygiene and safety standards than you are used to at home. We consider the safety and well-being of our customers as high priority and want you to have a safe and enjoyable holiday. It is your responsibility to take every step to ensure your own safety and well-being at all times.
36. Check-in/Check-out: Accommodation. In most cases your accommodation will be made available to you on arrival between noon and 3pm. On some holidays where late night/early morning departures from the resort are necessary, the room may be occupied until you leave the hotel and it will count as a night of your holiday. Otherwise you will be asked to check out of your room in the morning. Courtesy rooms may be available although an extra charge may be payable locally. Some hotels have a minimum age for check-in; please ask for details at the time of booking.
37. Force Majeure. Force Majeure incidents may occur during your holiday, either in the resort or country you are in, or elsewhere but affecting your onward or homeward journey. If you are requested to return home early or move hotels for your safety, or whilst your inbound / onward flight is rescheduled, we will not pay compensation for downgrades or facility changes and cannot refund unused components. If you choose not to change hotels during such delays, we will be unable to consider a refund of additional costs you incur. If you choose to make your own way home and not accept or wait for your confirmed carrier to offer the rescheduled journey, we are unable to consider a refund of any accommodation, welfare or transport costs you incur, and cannot guarantee a refund of your unused costs.
38. Local Charges. Charges that we state as payable locally may change without notice. Some facilities, unless otherwise stated as included, may have extra local charges. These might include water sports (such as sailing, kayaks and windsurfing), scuba-diving and other activities and services.
39. Overbooking. All bookings will be confirmed with the supplier, however, on occasions an airline/hotel/cruise boat may subsequently overbook. We do not condone this action but take a realistic view that it can happen through no fault of our own and we will always endeavour to make alternative arrangements. Such arrangements are dependent on local circumstances and in this respect the Company’s liability is limited in accordance with the Booking Conditions.
40. Resort Development. From time to time, building work or local improvements, such as beach dredging, and its associated noise is unavoidable in a resort. We have no control over such works arising from a resort’s growth in popularity and we are unable to anticipate the speed or the extent to which such development may occur. If we learn of specific developments at or close to your accommodation, which are likely to significantly affect the enjoyment of your holiday, then we will do our best to contact you before departure. We will discuss the details and any options available to you at that time, but cannot offer compensation if changes are made due to third parties.
41. Brexit Implications: Certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union, the implications of which are unavoidable and extraordinary circumstances that are entirely beyond our control. We will continue to monitor the situation and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. Please note that we will not be liable to pay you any compensation.
Your Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018
[The organiser or the retailer must provide a hyperlink to the information below.]
Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL). You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org if services are denied because of Magic Me There’s insolvency.
The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at - https://www.legislation.gov.uk/uksi/2018/634/contents/made
Please note that the Foreign, Commonwealth & Development Office (FCDO) currently advises against all but essential travel to a number of overseas destinations, including popular holiday destinations in which we operate. However, many of these destinations remain open and welcoming to UK tourists and flights to and from these destinations continue to operate. Whilst holiday destinations remain open to UK tourists, flights continue to operate and holiday services can be performed, we will continue to offer holidays to our customers who wish to travel.
If you book a holiday with us during the Covid-19 pandemic, you confirm that you have checked, understand and accept the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the Covid-19 pandemic, beyond that associated with travel during ordinary times. You are also required to purchase a specialist travel insurance which includes certain cover for Covid-19.
You are required to read and accept the below Acknowledgment of Risk which hereby forms part of your contract with us.
Acknowledgement of Risk – Travelling during the Covid-19 pandemic:
Please note that by making a booking with us, you acknowledge that you have booked your holiday and are travelling during the Covid-19 pandemic, and as such you confirm:
you acknowledge and accept that there is a heightened risk associated with travelling during a global pandemic, including a risk you may contract Covid-19;
you have checked and are aware of the latest travel advice from the UK government in relation to your chosen destination (which can be found here: www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk), and have made an informed decision to book your holiday
you shall comply with all rules, regulations, laws and requirements imposed on you, whether by governmental or regulatory authorities, suppliers, airports or ports, in relation to Covid-19, including (but not limited to) any requirement on you to self-isolate, whether in destination or upon your return to the United Kingdom; to submit to a Covid-19 test (including temperature testing or a swab test); or to provide contact details for the purposes of track and trace;
you have purchased specialist travel insurance which includes cover for certain Covid-19 related issues or incidents which may affect your travel arrangements, and you have read and accept the insurance policy wording and understand what you are and are not covered for;
where you make a booking to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 6.5 of our booking conditions;
where, at the time of booking, your chosen destination is exempt from the FCDO advisory against travel, you acknowledge that this may change with very little or no notice, and if it does, you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 6.5 of our booking conditions.
Please note that nothing in this Acknowledgement limits or excludes your statutory rights. In the event that we are prevented from performing your holiday contract due to Covid-19, for example if the destination goes into lockdown and we are no longer able to provide your holiday, we will comply with our obligations as a package organiser under the Package Travel and Linked Travel Arrangements Regulations 2018.
You confirm that you are authorised to accept this Acknowledgment of Risk on behalf of yourself and all travellers named on your booking.
For up-to-date travel advice from the UK government, visit www.gov.uk/foreign-travel-advice and https://travelaware.campaign.gov.uk. We recommend that you consult these websites before booking in order to make an informed decision about your chosen destination, and again before departure.
You must purchase specialist travel insurance policy available which includes specific cover for Covid-19 related issues and incidents which may affect your travel arrangements [and travelling to a destination subject to a FCDO advisory against travel], You can choose to purchase the travel insurance offered by us on our website or a comparable alternative. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
Cancellation – the following clauses are in addition to our standard cancellation terms and charges:
Where you are choosing to travel to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay our standard cancellation charges as shown in clause 6.5 of these booking conditions – you are not entitled to cancel and receive a full refund in these circumstances, as it is assumed and you confirm that you have made your booking with full knowledge of the FCDO advisory against non-essential travel.
Where your chosen destination is exempt from the FCDO advisory against non-essential travel at the time of booking but is subsequently removed from the FCDO exemption list and at that point becomes subject to the FCDO advisory against non-essential travel, you accept that you will not have the right to cancel your booking and receive a full refund. If you choose to no longer travel in these circumstances, you will have to pay our standard cancellation charges as shown in clause 6.5 of these booking conditions, as you made your booking with full knowledge of the risks of travelling during the Covid-19 pandemic.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers);
If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our booking conditions;
Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording.
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
Your holiday experience
You acknowledge that the suppliers providing your holiday will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability and temperature testing. We do not expect these measures to have a significant impact on your enjoyment of your holiday and all measures will be taken with the purpose of securing your safety and those around you.
Events Beyond Our Control
In these booking conditions, “Events Beyond Our Control” means a situation which is beyond our or the supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, flood, epidemics and pandemics, fire, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination and any other government restrictions on travel. Except where otherwise stated in these booking conditions, we have no liability including for compensation, costs and expenses in such situations